Stone Status connects to your ERP and sends designers, builders, and dealers automatic project updates — without anyone on your team remembering to. When working with you feels effortless, they send you the next job, and the one after that.
Stone Status is an automated project-communication system built for countertop fabricators and the design pros they serve. It connects to your ERP, tracks every job’s progress, and delivers personalized status updates — automatically.
Instead of waiting for phone calls, emails, or an unpleasant surprise, your customers get consistent, reliable updates throughout the whole fabrication process.
The goal is simple: keep customers informed without creating one more thing for your team to remember.
Not fabrication. Not installation. Not quality. Communication. They wanted to know simple things: has it been templated, when’s install, are there delays, is anything holding the job up?
The problem was never that fabricators don’t communicate. It’s that communication depends on someone remembering to do it — and when the shop gets busy, it’s the first thing to slip.
production stages a job moves through — your team needs all of them; your customer needs only the few that matter.
A designer doesn’t care when the slab hits the saw. Stone Status translates your full production process into the handful of milestones a customer actually wants.
What your team tracks
Every step is essential on the shop floor. None of it belongs in a designer’s inbox.
What your customer sees
Communication comes off someone’s to-do list entirely — and runs whether the shop is slammed, short-staffed, or someone’s on vacation.
Stone Status reads project progress straight from your system. As work advances on the floor, statuses update automatically — no spreadsheets, no manual entry.
Each designer, builder, and dealer gets a personalized report with only their projects — not a giant list of every job in the system to scroll through.
When a job is stuck on a sink spec, cabinet install, or an approval, the report shows it — so the customer sees exactly what’s holding things up, without a phone call.
Reports simply show up — weekly, bi-weekly, or monthly. Customers start expecting them, and that consistency becomes confidence in your shop.
Sample data — not a real shop
The monthly owner’s view — your team gets a one-page version each morning.
Anything in red is a deal slipping through the cracks. That’s where the attention goes.
At the bottom of every report, customers can see their open and expired quotes. A designer scans it and thinks, “I forgot to send that order,” or “we changed materials on that one.”
Without anyone making a sales call, the report brings sleeping opportunities back to the surface. It’s a communication tool and a business-development tool in the same email.
What designers asked for
“What could fabricators do better? Communication. Just tell us where the project stands — we’ll send you everything.”
The conversation with a room of interior designers that started Stone Status.
Stone Status keeps the relationship effortless. Here’s what wins and protects the accounts in the first place.
In about 90 seconds, the Growth Score shows you what stage your shop is at and your fastest next move — including the customer experience that keeps designers loyal.
